Call us today
0113 322 2959

Customer Service Advisor

Salary: £20k - £24k dependant on experience + Quarterly Bonus
Closing date:

Be a Customer Service Advisor for Arrow Self Drive, and help us achieve our goal to become the best vehicle rental business in Yorkshire by providing our customers with the highest levels of service possible.

Knaresborough HG5 

Salary: £20k - £24k dependant on experience + Quarterly Bonus

Permanent, Full Time

Arrow Self Drive is the largest independently owned car, van, minibus and truck rental company in Yorkshire. Being a family owned business, we are proud of our supportive working environment and place a huge value on having the right people as the backbone to our business.

We offer a wide range of vehicles from small economy cars, vans, luxury MPV’s, and 17 seat Minibus’ to trucks from branches throughout the region.

We are looking for a polite and professional Customer Service Advisor to join our supportive, friendly and positive Vehicle Rental Desk in Knaresborough.

About the Customer Service Advisor Role

As Customer Service Advisor you will be dealing with enquiries from private customers and local business clients, both face to face and on the phone. You will be involved with the whole vehicle rental process from beginning to end, including liaising with other departments and branches for the effective management of the fleet.

Your responsibilities will include:

  • Dealing with queries and providing advice & assistance in relation vehicle rentals.
  • Booking vehicles in and out, managing procedures for vehicle insurance and conducting the necessary driver checks.
  • Other general administrative tasks as required to support the Rental Manager.


We are looking for someone polite, professional customer-focussed individual, comfortable in dealing with businesses and the general public both on the phone and face to face. 

As Customer Service Advisor you should:

  • Have excellent numeracy and IT skills.
  • Be able to work coolly and efficiently under pressure.
  • Be comfortable with multiple tasks and changing priorities.

You must have a full driving licence

Some familiarity with car and van specifications is desirable, although full training will be given.

How to apply as Customer Service Advisor job:
If you wish to be considered for this Customer Service Advisor role in Knaresborough, click ‘apply today’ check your inbox for an email providing information on how to complete your application.

You must be eligible to work in the UK. 

Other skills and experience may include: Vehicle Rental Assistant, Rental Customer Advisor, Rental Support, Vehicle Rental Customer Service, Car Rental Assistant