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Customer Service Manager

Competitive dependent on experience
Closing date:

Customer Service Manager


Competitive dependent on experience

9:00 to 17:00, Monday to Friday

We are looking for people who put our customers at the heart of every decision that is made. This is a key role in a challenging and dynamic office environment.

As a head of our clients Customer Services team, you will be leading the Customer Service Team in providing outstanding Customer Service. Your daily duties will include day to day management of the team, ensuring all tasks are completed accurately and in a timely manner. 

Customer Service Manager Responsibilities

  • Overseeing and reporting on KPI’s.
  • Leading project activity and driving continuous improvement activity.
  • Clearly communicating between all relevant departments to enable a seamless service to our customers at all times.
  • Motivating the team to achieve and exceed their goals.

Qualifications / Experience / Skill set

  • Excellent customer communication skills and strong commercial acumen.
  • Proven track record in leadership.
  • Good skill levels with IT systems generally and Microsoft office systems, outlook and word.
  • Strong work ethic.
  • Good organisational ability.
  • Good communicator at all levels of the business.
  • Experience in a busy commercial environment is preferred or relevant experience and the right aptitude for this role.

The company

Our clients specialize in the design and manufacture of innovative, high performance packaging, from simple corrugated cardboard boxes to highly engineered transit packaging for a multitude of applications and industries.

Operating out a modern production facility in Cricklade, Wiltshire, they work with clients both locally and throughout the UK.

How to apply

If you have the desired skills and experience, and would like to be considered for this Customer Service Manager job then we would like to hear from you.

If you wish to be considered for this superb opportunity click ‘apply’.

You must be eligible to work in the UK.