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Customer Service Team Leader

Salary:
£28,933.52 + up to 15% bonus
Town:
Leeds
Closing date:
22/09/2018

Customer Service Team Leader

Leeds LS28 6AT

£28,933.52 + up to 15% bonus  

42.5 hours per week + working 1 in 4 Saturday’s

Our client is a successful Debt Purchase business sited on the outskirts of Leeds; due to expansion of the business they are looking for a Customer Service Team Leader to join their team. 

Our client has grown substantially in recent years, winning many awards including Investor in Customers Silver Accreditation in late 2017 and more recently new investment has taken place, creating further opportunities for growth.

Excitingly, the client has rapidly established itself as a major player in the Debt Purchase sector over the past 8 years and is regarded as a highly respected organisation. This is an extremely exciting time to join the company based on the fast growth and the development opportunities they offer their staff.

As Customer Service Team Leader you will need the following skills and experience:

  • A-Level or equivalent
  • 2 years previous experience in a people management or supervisory role
  • Understanding of the financial sector including any relevant regulations and legislation
  • Computer literate with knowledge of Excel, Word and outlook
  • Logical thinker with up-to-date technical knowledge
  • Clear and effective communication skills (written and verbal)

Customer Service Team Leader Role and Responsibilities

As Customer Service Team Leader, you will lead, motivate and coach a team of Customer Service Agents to deliver appropriate customer outcomes which drive and deliver the Company’s KPI’s. You will ensure that you and your teams are compliant and work within the company’s policies and procedures.

Other duties will include:

  • To provide feedback on call quality monitoring and provide coaching for improvement.
  • To maintain actuate performance data and provide feedback.
  • To respond to escalated/ managers calls in line with SLAs.

To apply for this Customer Service Team Leader job click below and follow the instructions to submit your application.


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