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IT Support - Nights

£18k-22k + 25% shift allowance
Closing date:

Our client is a leading provider of IT infrastructure and end-to-end managed services across all verticals with a specialist solution for Retail. Their specialist skills and knowledge are based around core infrastructure, extending to disparate environments requiring remote implementation and support.

They are currently seeking Night Service Desk Advisors to be based at their head office in Cirencester, commutable from Swindon, Cheltenham and Gloucester

About the IT Support / Night Service Desk Advisor jobs:

Working within our busy service desk team, these newly created night shift roles will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to large scale IT rollouts.

The hours of work will be 10pm to 6am and will include weekends.

Main duties will involve dealing with: 

  • First line queries on a ‘one call’ basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation.
  • In addition, the successful candidate will assist with some 2nd line queries, escalating these where necessary.
  • New equipment & peripheral installation
  • Conducting software & data backups
  • Report writing
  • Managing cases via the NetSuite ERP Platform
  • Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations
  • Meeting set KPI’s
  • Reporting and liaising with Agility resellers and their end users.

About you:

To apply, you must be able to commute to Cirencester,  have proven IT support experience gained in a similar role. You must also have first-class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.  

Personally, you will be bright, enthusiastic, and keen to progress in a vibrant, forward thinking business. 

Technically, you will also need to demonstrate an understanding of Windows desktop operating systems and applications.  Working knowledge of Windows Server Operating Systems, Active Directory & Group Policies, and Networking technologies would be beneficial but not essential at this stage.  

Why you should consider this job:

We see this very much as a fantastic opportunity to join a growing, fresh and vibrant company with a great foundation and even bigger plans for the future.

In return for your contributions, and in addition to your salary, we’ll reward you with up to 10% annual performance related bonus, private health care, 4.5% matched company contribution pension, death in service cover as well as free breakfast, lunch & snacks in our office.

How to apply for the IT Support / Night Service Desk Advisor job

If you have the skills and experience required for this IT Support / Night Service Desk Advisor job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.

You must be eligible to work in the UK