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2nd Line Helpdesk Engineer

Blandford Forum
Closing date:


Salary: £23-£30K

Start Date: ASAP

Thinking as an employer of choice our client recognizes that to attract the best talent you need to look after your teams. Having won the best place to work in their local area and been a finalist in the last few years they understand what it takes to provide a good working environment where their staff are appreciated and at the heart of what they do.

This role will have the added benefit of offering the flexibility of working from home on a full-time basis whilst focussing on delivering excellence to their clients. They like to think of their business as a customer service business that happens to do IT, so if you are very customer focussed and love solving technical issues on the helpdesk then this role is for you!

No one day is the same and the roll can get very paced dealing with a variety of technical issues. You will have a good support network around with colleagues offering you a point of escalation, the fact they will assign you your clients allows you to build a great rapport getting to know their business inside out.

They don’t limit or classify what problems you can fix so there will be definite variety and exposure to all sorts of technical problems and solutions you can fix. The fact that the majority of their clients are non-technical they take a non-jargon approach so as well as demonstrating that core technical competence they want to see great communication skills and customer service skills where you are ideally looking to exceed client expectations in all you do.

Their clients are from all types of industries and of different sizes, so they are ideally looking for someone who has a diverse background of helping all types of small and medium-sized businesses remotely and able to work well under pressure.

The role is very rewarding and satisfying knowing you are the face of the company for their clients who will rely on you to keep their business operational and productive as possible.

To stay in touch with colleagues they do ask that you come into the office once a month, it’s important that you stay in tune with the company ethos and culture. They also have an evening team meeting which is a great opportunity to have your say on the business but also, they will discuss company updates, goals, and solutions. They even have a quarterly staff outing where they do like to let our hair down.

About You:

For this IT Support role, you will need excellent customer service skills and a good understanding of computer support, this would include troubleshooting skills for the following technologies:

Experience supporting small-medium size business & within Windows Server 2011,2012,2016,2019 environments and the following is key:

  • Hyper-V & VM Ware experience
  • SQL
  • GPO /PowerShell / Scripting
  • Hosted/Cloud emails, backups, desktop solutions, Microsoft Azure, Amazon AWS
  • MS Exchange / Office 365/ MS Teams/ Intune/ Azure AD / AIP
  • Terminal Service / Remote Desktop services / Clusters (Advantage)
  • SAN`s (Advantage)
  • LAN / TCPIP / DHCP / DNS / Firewalls / VPN‟s / Wi-Fi / WatchGuard / CISCO / Meraki
  • Fibre / EFM / leased Lines / ADSL
  • Solarwinds Remote Management Tools
  • Advanced Threat Protection
  • Windows 8/10/Apple & MS Office range
  • General software, Sage Accounts, Anti-Virus, Backup tools, etc.
  • Basic understanding of Cyber Essentials Policies & Procedures
  • Familiar with Connect Wise Manage would be an advantage

What you can expect:

A generous remuneration package:

  • Working from home
  • 24 days holiday (plus bank holidays)
  • MS Training/ certifications
  • Soft skill training
  • Company laptop / Monitors / K&M
  • Quarterly staff outing

How to apply for the IT Helpdesk Support Engineer job:

If you have the skills and experience required for this IT Helpdesk Support Engineer job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.

You must be eligible to work in the UK

Other skills and experience may include IT, Helpdesk, IT Support Engineer, Helpdesk Support Engineer, SQL, LAN, TCPIP, DHCP, DNS, Firewalls, VPN‟s, Wi-Fi, MS Exchange, Windows