1st and 2nd Line Support Engineer

Are you an experienced 1st / 2nd Line Support Engineer? We have an exciting opportunity for you to be a part of our dynamic and supportive team at Antar Information Technology.

Join us and benefit from a competitive salary, regular social events, and cake Fridays!

1st / 2nd Line Support Engineer
Manchester, M33

• Full time, Monday – Friday (9am – 5:30pm)
• Permanent position
• Salary up to £26,000 per annum depending on experience
• Full UK driving licence with your own vehicle is essential

Please Note: Applicants must be authorised to work in the UK

Founded in 1984, Antar Information Technology Ltd is a leading provider of IT Managed Services, Cyber Security, and Telecoms for diverse SME clients. Based in Sale, South Manchester, we pride ourselves on exceptional customer service and tailored IT solutions. We manage IT needs on-premise and in the Cloud, covering Support, Helpdesk, Microsoft Solutions, Cyber Security, Hardware, Software, Telephony, and more.

The Role

We are looking for a skilled and experienced individual to join our growing Managed Services team. In this role, you will provide a high level of support to our clients, mentor junior engineers, and play a crucial part in maintaining our systems.

Key Responsibilities:

• Configure and install various network devices and services (e.g., Draytek, Netgear, HP, Watchguard)
• Use our Remote Management and Monitoring platform (RMM) for network maintenance and system upgrades
• Provide Level 1 and 2 support to resolve issues
• Collaborate with engineers to ensure excellent service delivery
• Support cloud-based telephony/SIP trunks configuration
• Conduct site visits to clients when necessary
• Contribute to the development of operating procedures, knowledgebase, and documentation.
• Manage and support Microsoft 365 tenancies and applications
• Configure and support internet connectivity services

Benefits:

We offer a supportive work environment with great perks to keep you motivated and engaged, including:

• Casual dress code
• Social events
• Free parking
• Cake Friday
• Company laptop and mobile phone

The Ideal Candidate:

We are seeking a highly motivated individual with a passion for technology and excellent problem-solving skills. You will have:

• Minimum of 2 years of experience in a 1st/2nd line support role
• Good knowledge of networking protocols (TCP/IP, Ethernet, HTTPS)
• Understanding of Windows OS and server administration (AD, DHCP, DNS, Group Policies)
• Familiarity with virtualisation technologies (VMWare, HyperV)
• Knowledge of cyber-security solutions (e.g., Sentinel One, BitDefender)
• Excellent verbal and written communication skills
• Full UK driving licence and own vehicle (essential)

If you are ready to make a difference and grow your career in IT support, apply now to join our dynamic team at Antar Information Technology Ltd!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include IT Support Engineer, Helpdesk Technician, Technical Support Specialist, Network Administrator, Systems Administrator, Desktop Support Administrator, IT Support Analyst, Infrastructure Support Engineer, Service Desk Manager.