Ready to elevate your IT career? Join Labyrinth as a 3rd Line Support Engineer, where you’ll work with cutting-edge technologies, lead exciting projects, and support a diverse client base.

3rd Line Support Engineer
Fleet, Hampshire, GU51 (with occasional travel to London)

40 hours per week on a shift pattern between 08:30 and 18:00, (Monday to Friday)
Permanent position
£40,000 - £42,000 per annum

Please Note: Applicants must be authorised to work in the UK

Labyrinth is a rapidly growing MSP renowned for its honest and efficient approach to IT support. With over two decades of success in London, we’ve expanded to Fleet, Hampshire, to bring our innovative IT solutions to more clients. Our diverse client base spans industries like law, finance, healthcare, and professional services. We pride ourselves on fostering a dynamic and supportive environment where you can grow your technical expertise and make a real difference in the IT world.

The Role

As a 3rd Line Support Engineer, you’ll lead key client projects and provide expert support in a fast-paced team environment. Reporting to the CTO/COO, you’ll manage advanced support tickets, mentor junior engineers, and help clients optimise their IT infrastructure.

Key Responsibilities:

Take the lead on projects involving Microsoft 365, SharePoint, Teams, Network Infrastructure, VoIP, Microsoft Intune, and occasionally Azure.
Serve as a “Virtual IT Manager” by managing client accounts, conducting periodic review calls, and advising on IT and cybersecurity improvements.
Handle escalated 3rd line support tickets both remotely and on-site.
Update tickets and ensure excellent client communication.
Mentor Level 2 engineers and junior Level 3 engineers.
Maintain and update technical documentation.

Benefits:

At Labyrinth, we value our team and their contributions. Benefits include:

Opportunities to work with cutting-edge technologies and exciting projects.
A supportive environment for personal and professional growth.
Coverage of travel expenses for trips to London.

The Ideal Candidate:

You’re a proactive and motivated individual with strong technical expertise, communication skills, and a passion for problem-solving. About you:

Minimum 3 years in an IT support role.
Proven experience with Microsoft Intune, SharePoint, Teams, and Exchange Online.
Hands-on experience with Windows Server, virtualization, and/or Azure.
Proficiency in Windows 10/11 and network device installations (firewalls, switches, VLANs, Wi-Fi).
Successfully led IT implementation or migration projects.
Strong understanding of IT security fundamentals.
Comfortable in a high-paced helpdesk environment.

Take the next step in your IT career and join a company where your skills will shine and grow!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include 3rd Line Engineer, IT Support Specialist, Systems Engineer, Infrastructure Engineer, Senior Helpdesk Engineer, IT Project Manager, Network Engineer, Cloud Support Engineer, IT Consultant, Technical Support Analyst