Here at EPH Creative, we have an exciting opportunity for an Account Manager to join our team in Wetherby!

To benefit from annual team events and paid days' leave on your Birthday, read on to learn more…

Account Manager
Wetherby, LS23 7FW

Full time Monday – Friday (9am - 5:30pm)
£25,000 - £30,000 per annum
Generous benefits package

Please Note: Applicants must be authorised to work in the UK

EPH Creative, established for over 19 years, is a leading event & theming supplier in the UK. Being one of the UK's largest Scenic Production facilities, we supply props and theming to over 2,000 events and bespoke projects annually. Our clients include well-known TV shows, visitor attractions, corporate clients, weddings, and private parties.

The Role

We are seeking an experienced Account Manager to join our dynamic sales team. You'll be responsible for building and nurturing strong client relationships with key accounts, maintaining regular contact. You'll own sales targets, deliver an exceptional customer journey, and work towards company goals.

Key Responsibilities:

Build and maintain relationships with key accounts
Handle client enquiries, deliver high-level service, and identify upsell opportunities.
Achieve sales targets and team KPIs.
Process rental orders via CRM and RMS.
Follow up post-event and resolve client issues.
Collaborate with departments to meet client needs and expectations.
Re-engage lapsed clients and pursue new business opportunities.
Maintain client records and assist with team training.
Attend trade and hospitality shows as required.

What do we offer?

We recognise that our people are at the heart of our success, and we strive to create an engaging and collaborative working environment, where every team member feels valued.

Generous holiday allowance and an additional paid day off on your birthday
Company pension scheme
Excellent kitchen facilities and break-out area
Annual team events, including Family & Friends Day and Staff Party
Borrowing of props and décor for personal special occasions
Free on-site parking

The Ideal Candidate:

We're looking for a proactive and experienced professional who excels in a fast-paced environment and has a proven sales/account management track, ideally within the event/hospitality sector.

Experience in sales/account management, preferably in the event/hospitality sector
Ability to manage a high volume of enquiries and achieve sales targets
Confident in client interactions via phone, email, and in-person
Strong upselling skills and ability to prioritise and manage time effectively
Excellent communication skills and attention to detail
Proactive, self-motivated, and able to work effectively in a collaborative team environment
Flexible, customer-focused, and passionate about client success

If you're ready to make a significant impact and work in a vibrant environment, apply now and join us in creating unforgettable experiences!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Sales Executive, Client Relationship Manager, Event Coordinator, Account Director, Business Development Manager, Customer Success Manager, Project Manager, Sales Manager, Client Services Coordinator, Event Sales Specialist.