Are you passionate about streamlining operations and driving meaningful change? We’re looking for a Business Process Improvement Specialist to join our team and play a key role in enhancing the efficiency and effectiveness of our end-to-end business processes.

Business Process Improvement Specialist
Bath, BA2 3DP – Hybrid

Full time, permanent (40 hours per week)
£50,000 - £55,000 per annum

Truespeed is an innovative broadband provider on a mission to bring ultra-fast, full fibre connectivity to the South West. We believe everyone deserves broadband that’s as fast as it says it is, and we deliver just that. Our culture is dynamic, values-led, and collaborative. At Truespeed, you’ll work with passionate people committed to making a real difference in the communities we serve.

The Role

As a Business Improvement Process Specialist, you’ll play a key role in enhancing operational efficiency by refining and reimagining our internal processes. In this dynamic role, you will:

Review, improve, and redesign business processes to simplify operations, optimise efficiencies, and boost performance
Map and evaluate existing processes to identify opportunities for faster, more cost-effective service delivery
Collaborate with cross-functional teams to analyse data and gather evidence to support performance improvements
Assess internal team structures and recommend enhancements to workload management and accountability
Partner with systems development teams to drive automation of business-critical processes
Develop and recommend SLAs and KPIs that support performance tracking and operational efficiency
Provide essential support to line management and step in as needed to ensure business continuity
Carry out additional responsibilities as required in line with the role

What We Offer

We believe in rewarding our team and supporting your success with a great range of benefits, including:

Hybrid working model
Life insurance scheme (4x annual salary)
Private healthcare
Pension scheme
Generous employee referral programme
25 days holiday plus bank holidays
Free on-site parking
Access to a wide range of health, lifestyle, and financial wellbeing benefits, including 24/7 online GP access

About You

We’re looking for someone who brings:

Degree qualified or equivalent
PRINCE2 qualified or equivalent
Experience using Lean and/or Six Sigma methodologies
A strong operational and process-driven mindset with a continuous improvement ethos
Demonstrated experience in delivering both major and incremental business improvements
Effective collaboration skills, both within immediate teams and across wider departments
Creative problem-solving capabilities, with good judgment and a proactive approach to decision-making

Ready to make a difference? Apply now!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.

Please Note: Applicants must have the right to work in the UK.

No agencies, please.

Other suitable skills and experience include Business Analyst, Process Improvement Consultant, Operations Analyst, Continuous Improvement Manager, Change Manager, Lean Six Sigma Consultant, Project Manager, Process Engineer, Business Transformation Analyst, and Operational Excellence Specialist.