Ready to make a difference? We're looking for a Customer Care Representative to join our friendly, supportive team in Bath. If you excel at communication and problem-solving, this is your chance to shine!

Customer Care Representative
Bath, BA2 3DP (Hybrid working: 3 days office, 2 days remote)

Full time, Monday – Saturday (Saturdays on a rota with day off in lieu)
Maternity cover - 10 months FTC
£25,000 to £28,000 per annum DOE + Commission

Please Note: Applicants must be authorised to work in the UK

At Truespeed, we’re more than just a broadband provider; we’re a team dedicated to connecting communities and delivering exceptional service. Our workplace is inclusive, engaging, and supportive, and we’re proud to offer a range of benefits that help our people thrive.

The Role

As a Customer Care Representative, you’ll be the first point of contact for our valued customers, delivering excellent service and resolving queries across various channels.

Key Responsibilities:

Responding to customer queries via email, social media, chat, and phone.
Resolving issues promptly and aiming for first-contact resolution.
Managing complaints efficiently and effectively.
Booking installations and guiding customers through the process.
Renewing contracts and keeping customers informed.
Problem-solving and improving processes within the team.
Sharing knowledge with colleagues and updating systems.

Benefits

At Truespeed, we reward hard work and dedication with a comprehensive benefits package:

Friendly, supportive team environment.
Hybrid working options.
Competitive commission and pension schemes.
Attractive employee referral scheme.
25 days holiday + bank holidays.
Free on-site parking.
Casual dress code.

The Ideal Candidate
We’re looking for a proactive, empathetic, and customer-focused individual with a can-do attitude and excellent communication skills. About you:

Experience in a high-volume B2C customer service center.
Proven ability to resolve complaints effectively.
Proficient in Microsoft Office, G-Suite, and Google Analytics.
Strong verbal and written communication skills.
Excellent listening skills and problem-solving abilities.
Empathetic, flexible, and able to meet deadlines.
Strong time management and initiative for professional growth.

Join Truespeed today and become part of a forward-thinking team that values diversity, innovation, and community impact. Apply now and make your mark!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today.

You must be authorised to work in the UK. No agencies please.

Diversity & Inclusion

At Truespeed we know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do, should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.

Other suitable skills and experience include Customer Service Advisor, Call Center Agent, Client Support Specialist, Customer Support Representative, Help Desk Assistant, Customer Experience Advisor, Support Desk Analyst, Client Services Associate, Customer Success Coordinator, and Technical Support Representative.