Jellyfish Energy Logo

Customer Service Advisor

Pin icon NE4 Newcastle upon Tyne
Pound Sterling icon £20,000 - £24,000 per annum
Clock icon Permanent
Calendar icon 13 May 2024
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Exciting Opportunity in Newcastle! Join our client as a Customer Service Advisor / Operations Executive and help shape the future of utilities with innovation and a commitment to a greener tomorrow. Apply online today!

Customer Service Advisor / Operations Executive
Newcastle, NE4 7DF

  • Full time, permanent
  • £20,000 - £24,000 per annum

Please Note: Applicants must be authorised to work in the UK

Our client is revolutionising utilities for a better future. Committed to affordable energy and outstanding customer service, they're investing in technical innovation for a streamlined experience. Join them in creating a transparent and renewable future.

About the Role:

As a Customer Service Advisor / Operations Executive, you'll be the face of our client, handling administrative tasks, answering calls, and engaging in events. If you're tech-savvy with excellent communication skills, this role is perfect for you.

Key Responsibilities:

  • Answer customer calls and provide exceptional service
  • Respond to inquiries via email and other channels
  • Assist with admin tasks like data entry and filing
  • Engage in events to connect with customers
  • Update and maintain customer records
  • Resolve customer complaints and liaise with other departments

The Ideal Candidate:

We're looking for someone with:

  • Excellent written and verbal communication skills
  • Proficiency in technology, Microsoft Office, and CRM systems
  • Strong multitasking and prioritisation abilities
  • Attention to detail and accuracy
  • Problem-solving skills and teamwork


  • 28 days annual leave
  • Quarterly salary reviews
  • Learning and development opportunities
  • Long service recognition
  • Refer a friend payment
  • Company sick pay (subject to length of service)
  • New modern facilities

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include Customer Service, Customer Service Advisor, Customer Service Representative, Administrator, Administration, Customer Relations Coordinator, Customer Care, Client Service Representative, Customer Support Specialist, Call Centre Representative, Receptionist, Ops, Operations, Operations Executive, Operations Administrator, Logistics.