The Carroll Cleaning Company Logo

Customer Service Advisor

Pin icon HX4 Halifax
Pound Sterling icon £24,000 - £25,000 per annum
Clock icon Permanent
Calendar icon 20 Jun 2024
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Are you a highly organised customer focused individual? If so, we want you to join our Accounts Team at Carroll Cleaning.

Be part of a dynamic environment and benefit from a competitive salary and professional development with us!

Client Onboarding Assistant
Halifax, West Yorkshire, HX4 8DQ

  • Full time (part time would be considered), permanent
  • £24,000 - £25,000 per annum
  • Excellent benefits including an attendance-related incentive bonus

Please Note: Applicants must be authorised to work in the UK

Carroll Cleaning is one of the North’s leading independent providers of commercial cleaning and related services. We cater strictly to B2B clients, including companies and schools across West Yorkshire.

We pride ourselves on delivering top-notch services and maintaining strong client relationships.

As a Client Onboarding Assistant, you will be integral to ensuring a smooth onboarding process for new clients, managing contract amendments, and overseeing client off-boarding. This role is perfect for someone who excels in communication, has a keen eye for detail, and thrives in a fast-paced environment.

What will you be doing?

  • New Client Onboarding: Guide new clients through onboarding, ensuring all documentation is collected and initial queries are resolved
  • Contract Amendments: Handle and document amendment requests, coordinating with departments and updating clients
  • Client Off-boarding: Manage off-boarding, prepare necessary documentation, and facilitate staff transfers
  • Customer Relations: Serve as the primary contact, addressing client queries and maintaining strong relationships
  • Data Management: Ensure accurate client data entry and generate activity reports
  • Process Improvement: Identify and implement process enhancements for onboarding, contract amendments, and off-boarding


We offer a range of benefits designed to support your professional and personal growth, some of these include:

  • Competitive salary
  • Non-contributory Sovereign Health Care plan (optical, dental, etc.)
  • Workplace Pension plan with 5% employer contribution
  • 28 days annual leave, increasing by 1 day per year up to 38 days
  • Free day off when your birthday falls on a weekday
  • Attendance Related Incentive Bonus: +2 weeks’ pay in December
  • Professional development opportunities
  • Friendly and inclusive work environment

Our ideal candidate:

We are seeking someone with preferably 1-2 years of experience in an administrative role with strong organisational and multitasking abilities, you will also have:

  • GCSE Maths and English (grade C/5 or above)
  • Excellent verbal and written communication
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • The ability to work proactively and take initiative
  • Adaptability and be open to change

At Carroll Cleaning, we celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and be part of a team that values your skills and contributions.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Client Onboarding, Client Services Administrator, Client Services Coordinator, Customer Support Assistant, Administrative Assistant, Account Manager, Client Liaison Officer, Client Associate, Client Relations Coordinator.