Do you have excellent communication skills and inbound call centre experience? Join us at Truespeed as a Customer Service Advisor!

Customer Service Advisor
Bath, BA2 3DP - Hybrid working option

Full time, permanent
£25,000 - £28,000 per annum DoE + Commission
Excellent benefits package

Please Note: Applicants must be authorised to work in the UK

Here at Truespeed, we are a dedicated team united by a singular mission: to deliver future-proofed connectivity to overlooked communities. Our ambitious goal is to reach 500,000 properties by 2025, and we’re already making significant strides with our full-fibre network connecting over 105,000 residential and business premises in the South West.

We don’t just offer jobs – we offer careers! Due to growth, we are now seeking a Customer Service Advisor to join our team!

The Role

You will be the first point of contact for our customers, assisting with inquiries and resolving issues through various channels.

Key Responsibilities:

Handle customer queries via email, social media, chat, and phone in a timely, professional manner
Take ownership of product information, order updates, and complaints, aiming for first-contact resolution
Improve customer satisfaction by managing queries through to resolution
Book installations, outline processes, and answer customer questions
Renew contracts, keeping customers fully informed of actions taken
Contribute to process improvements within the team and the wider business
Share information with colleagues and update knowledge management systems

Shift pattern: Monday – Saturday (Saturdays are worked on a rota basis with a day off in lieu)

Benefits:

Join our team and enjoy a supportive culture along with an attractive range of rewards, including:

Life insurance scheme (4 x annual salary)
Health care options (BUPA and BHFS)
Competitive pension scheme
Hybrid working arrangements
Opportunities for career development
Commission scheme
Attractive employee referral scheme
25 days holiday plus bank holidays
Free on-site parking
Casual dress code

The Ideal Candidate:

We are looking for someone with excellent communication and listening skills you will have:

Proven experience in high-volume B2C customer service with a strong ability to resolve complaints efficiently.
Proficient in Microsoft Office, G-Suite, and Google Analytics.
Clear communicator skilled in simplifying complex topics; confident in verbal and written communication.
Excellent listening skills to identify customer needs; empathetic towards diverse demographics.
Flexible, deadline-oriented, eager to learn, and possesses strong time management skills with a positive, can-do attitude.

If you have the passion for customer service and the skills we're looking for, we’d love to hear from you!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

Diversity & Inclusion

At Truespeed we know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do, should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Advisor, Customer Care Representative, Call Centre Agent, Client Support Specialist, Help Desk Associate, Service Desk Coordinator, Customer Relations Executive, Client Services Associate, Support Agent, Call Centre Specialist.