Are you passionate about providing excellent customer service and looking to join a supportive team with great career development opportunities? Then we’d love to hear from you!

Customer Service Advisor
Burntwood and Tamworth Area

Full time, Monday – Friday (9am – 5pm)
Permanent position
Circa £28,000 (dependent on experience)

Please Note: Applicants must be authorised to work in the UK

NFU Mutual has been delivering quality insurance for over 110 years, offering a wide range of products and services, including general insurance, life, pensions, and investments. We are the UK’s largest rural insurer and one of the top 10 UK insurance companies. As a mutual, our focus is on supporting our customers, paying claims, and running the business efficiently. With over 250 local offices, we pride ourselves on delivering personal and exceptional customer service.

The Role

We are excited to offer an opportunity within our Lichfield & Atherstone Agency. As an Insurance Customer Service Advisor, you will play a key role in supporting our valued customers.

Key Responsibilities:

Handle general customer enquiries
Process insurance policy alterations and renewals
Cross-sell new NFU Mutual insurance policies
Introduce and promote NFU Mutual’s range of Financial Services products
Manage all general office and policy administration
Provide support for key account customers and manage related calls

Benefits:

As part of our team, you’ll receive:

Competitive salary up to £28,000, dependent on experience
Comprehensive training and development opportunities
25 days holiday per annum, plus bank holidays
Company pension and private medical insurance
Casual dress and company events

The Ideal Candidate:

We are looking for individuals who are passionate about delivering outstanding customer service and have a desire to develop in the insurance industry. You’ll need excellent communication and relationship-building skills to thrive in this role. About you:

Proven customer service experience
Good interpersonal and communication skills
A strong ability to build relationships with customers
Insurance experience is desirable, but not essential
I.T. literacy is essential (minimum Grade C in GCSE Maths and English or equivalent)

If you’re ready to join a friendly, supportive team and take the next step in your career, we’d love to hear from you!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Closing Date: 21st March 2025

Other suitable skills and experience include Customer Service Representative, Insurance Advisor, Customer Support Specialist, Claims Handler, Policy Administrator, Insurance Sales Advisor, Client Service Representative, Client Account Manager, Call Centre Agent, and Account Coordinator.