Customer Service Advisor

Customer Service Advisor

Join Us at Truespeed – Building Better Connections for Rural Communities

​Location: Bath
Salary: £26,500 – £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access

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​About Truespeed

At Truespeed, we’re building more than just a network we’re helping communities across the South West and East Anglia gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way: putting our customers first and connecting areas that need it most.

If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.

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The Role

As a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.

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In This Role, You Will:

• Handle customer queries across multiple channels in a friendly, timely, and professional manner
• Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
• Support complaint resolution so customers feel listened to, supported, and valued
• Contact customers to book installations, clearly explain the process, and answer any questions
• Keep systems and records up to date while sharing knowledge with colleagues
• Support the wider team with additional tasks to ensure a smooth and positive customer journey

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What We’re Looking For

We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.

You’ll bring:

• Experience in a B2C customer service environment (call centre, retail, or similar)
• Confidence in handling customer complaints through to resolution
• Good working knowledge of Microsoft Office
• Clear and confident communication skills, both written and verbal
• The ability to explain technical or complex information in a simple, customer-friendly way
• Strong listening skills and the ability to understand and respond to customer needs
• Empathy, adaptability, and professionalism when supporting a wide range of customers
• A proactive attitude, willingness to learn, and motivation to deliver excellent service
• A positive, approachable mindset and a strong team spirit

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Why Join Truespeed?

At Truespeed, we don’t just offer jobs, we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow.

​Our benefits package includes:

• 25 days’ annual leave plus bank holidays
• Hybrid working
• Pension scheme
• Life insurance
• Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
• Excellent opportunities for career development and progression
• Free onsite parking

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Be Part of Truespeed’s Journey

If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you.

​We review applications on a rolling basis, so we encourage you to apply as soon as possible.

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Additional Information

• Candidates must have the right to work in the UK  as we’re unable to offer sponsorship
• This role is based in Bath

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Once you click apply, you will be directed to our website where you can tailor your application.  No agencies, please.