Customer Service Manager

Join our clients growing team as a Customer Service Manager, where you'll lead a passionate team, and be part of an innovative company on the rise.

Benefit from hybrid working and a competitive salary of up to £48,000 per annum!

Customer Service Manager
Andover, SP11 6RU – Hybrid working available (minimum of 3 days in office)

• Full time, Monday – Friday (8:30am- 5pm)
• Permanent position
• Up to £48,000 per annum

Please Note: Applicants must be authorised to work in the UK

Our client is a trusted supplier of top-tier products for the hospitality, catering, and retail sectors. Based in Andover, Hampshire, they specialise in providing high-quality commercial items, from refrigeration to laundry, exclusively to the trade sector.

With a small but growing team of 20, they pride themselves on a friendly work environment and low staff turnover. They are committed to innovation, excellent service, and creating opportunities for career progression.

The role

As the Customer Service Manager, you will be the primary leader for the customer service department, always ensuring a professional and friendly interaction with suppliers and customers.

You will be responsible for overseeing the administration team, implementing service excellence strategies, ensuring process compliance, project management, and assisting the Operations Director with HR and holiday coverage.

Key Responsibilities:

• Supervise and lead the customer service team in delivering excellent customer service and be a main point of contact for queries and complaints
• Implement and improve customer service systems and ensure process compliance
• Liaise with the other department managers (sales/technical/operations and ecommerce) to resolve customer issues
• Identify areas of high friction and areas of risk and tackle root cause

The Ideal Candidate:

You should:

• Have a proven background as a Customer Service Manager, Supervisor, or Team Leader. Experience in the Wholesale Catering Equipment sector is a plus, but not essential.
• Be comfortable using Microsoft Office, CRM, and other IT systems.
• Have demonstrated ability to raise standards and work independently.
• Be friendly, and approachable, with a superb telephone manner.
• Be clear, concise, and capable of leading with confidence.
• Be someone who isn’t afraid to hold others accountable while leading from the front.
• Be a lateral thinker who enjoys tackling challenges creatively.

What’s in it for you?

This company offers a range of benefits designed to support your work-life balance and professional growth, including:

• Hybrid working model—flexibility with a minimum of 3 days in the office.
• No weekend or shift work required.
• Opportunities for career progression within a growing company.
• Free on-site parking.
• 20 days holiday plus bank holidays, with an additional Christmas closure (3 days holiday used).
• Relaxed, friendly environment—where you're more than just a number!
• Smart casual dress code in the office.

Don’t miss out on this exciting opportunity – Apply today!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

Our client are keen to attract applications from a wide diversity of candidate’s and as an equal opportunities’ employer, they encourage applications from all eligible candidates, regardless of their backgrounds. They believe that diversity enriches and strengthens a place of work with a variety of perspectives that drives innovation.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include Customer Service Supervisor, Customer Care Manager, Team Leader, Customer Experience Manager, Customer Operations Manager, Client Services Manager, Service Delivery Manager, Retail Customer Service Manager.