Are you passionate about delivering exceptional customer service and building lasting relationships? We have an exciting opportunity for you to become a key part of our team in Burton upon Trent. Apply today to make a difference!

Administrator
Burton upon Trent, DE13 0AT

Full-time (9am – 5pm, Monday to Friday)
£23,500 per annum
Great benefits!

Please Note: Applicants must be authorised to work in the UK

AJR Management Ltd. is a leading provider of total utility solutions. We are committed to delivering outstanding service and building lasting relationships with our clients and their customers. Join a company that values your contributions and offers opportunities for growth!

The Role

As an Administrator, you will be the primary point of contact for clients and their customers, ensuring smooth utility account handovers.

Key Responsibilities:

Answering phone calls and managing email inboxes.
Processing client data requests, including handover and tenancy information.
Building and maintaining relationships with key client contacts.
Liaising with customers to resolve utility queries and complaints.
Coordinating with suppliers to ensure customer accounts are correctly set up.
Ensuring system accuracy and resolving any data duplications.
Administering utility invoices/payment batches and demonstrating a strong love of numbers.

Benefits

We value our team and offer a range of benefits, including:

20 days’ holiday plus bank holidays (28 days in total)
Earn an extra day for each year’s service (up to 5 additional days)
Pension Scheme
Retail Discount Scheme
Reward and Recognition Scheme based on nominations and customer feedback
Employee Assistance Programme
Casual Dress
Funded Company Events
Optional fortnightly flex working
Hybrid option available upon successful completion of probationary period
Charity Match Scheme
Birthday day off

The Ideal Candidate:

We’re looking for a motivated and organised individual who thrives in a customer-focused environment. If you have excellent communication skills, attention to detail, and the ability to manage multiple priorities, this could be the perfect role for you. About you:

Excellent verbal and written communication skills.
Experience building relationships with customers over the phone.
Strong organisational skills and ability to manage time effectively.
Competence with Microsoft Word and Excel.
A common-sense approach with great attention to detail.
The ability to work both independently and as part of a team.

Ready to take your career to the next level? Apply now and become part of the AJR family!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Representative, Client Services Coordinator, Account Manager, Utility Management Executive, Customer Support Specialist, Service Operations Coordinator, Relationship Manager, Data Entry Clerk, Administrative Assistant, and more.