Join a well-established, family-run coffee equipment company with over 30 years of industry experience. This is a hands-on field service role supporting cafés, restaurants, and coffee businesses across London and the Southeast.

Coffee Machine Field Service Engineer
West Molesey and field-based across London and the Southeast
Full-time, permanent position
Salary £37,000 - £45,000 per annum

About us:

Coffee Cup Equipment Ltd is a family-run espresso machine and grinder rental company that has been supporting businesses for over 32 years. We supply a range of equipment from leading brands, including La Marzocco, Wega, Rocket Espresso, Victoria Arduino, and Mazzer.

Our clients range from independent cafés and restaurants to larger chains of coffee shops and pubs. We are proud of our reputation for delivering a fast, reliable and friendly service, helping businesses serve great coffee with minimal hassle.

We are a supportive and welcoming team and are now looking for a Coffee Machine Field Service Engineer to join us.

Key responsibilities:

You will report to our workshop in West Molesey, but the role is primarily field-based, visiting client sites across London and the Southeast.

Every third weekend, you will be on call. The average callout rate is around one callout per weekend. Following your on-call weekend, you will receive Monday and Tuesday off with full pay, regardless of whether you are called out.

Your duties will include:

Installation and setup of espresso machines and grinders.
Planned servicing of espresso machines and grinders.
Reactive repairs of espresso machines and grinders.
Carrying out pressure system examinations.
Demonstrating equipment to customers.
Supporting customers with calibration and setup of equipment.
Refurbishing and testing espresso machines in the workshop.

Skills and experience:

We are looking for someone with experience in coffee machine maintenance or a background as a field service engineer.

You should also have:

A structured and methodical approach to problem-solving.
The ability to remain calm under pressure while diagnosing technical issues.
A friendly and professional manner with strong customer service skills.
Good communication skills.
Self-motivation and a proactive, can-do attitude.

Benefits:

Company van (2020 Peugeot Expert).
Company mobile phone.
All necessary tools provided.
Two days of paid leave after each on-call weekend.
Large air-conditioned and heated workshop.
28 days holiday.
Training provided.
On-site parking.
Uniform provided.

How to apply for the role:

This is an excellent opportunity to join a friendly and growing family-run business with a strong reputation in the coffee industry. If you have the relevant experience and would like to be part of the team, we would love to hear from you. Please click apply today!

You must be authorised to work in the UK. No agencies please.

Related job titles.

Field Service Engineer, Coffee Machine Engineer, Espresso Machine Technician, Service Technician, Coffee Equipment Engineer.