Looking to join a dynamic and supportive team where your organisational skills and customer service shine? Become a key part of a growing business as their next Hire Desk Controller!

Hire Desk Controller
Widnes, Cheshire, WA8

Full time, Monday – Friday (8am – 5:30pm)
Permanent position
£32,000 - £35,000 per annum

Please Note: Applicants must be authorised to work in the UK

Our client is a respected leader in the construction industry, celebrated for their commitment to customer satisfaction and strong team values. With decades of industry experience, they have built a trusted name based on quality, safety, and reliability.

The Role

As a Hire Desk Controller, you’ll be at the heart of the company’s operations, ensuring the smooth and efficient coordination of equipment hire to clients and internal teams.

Key Responsibilities:

Handle incoming enquiries via phone and email regarding equipment hire
Process hire orders efficiently and accurately
Schedule deliveries, collections, and exchanges of equipment
Liaise with drivers, yard staff, and the transport team to ensure timely service
Maintain accurate records using the internal hire system
Provide exceptional customer service and resolve any hire-related issues
Monitor equipment availability and proactively manage hire fleet
Build strong relationships with clients and suppliers

Benefits:

Join a company where your contribution matters. Alongside a competitive salary, you'll enjoy:

A supportive, close-knit team environment
Company pension scheme
Opportunities for career progression and training
Free on-site parking
Recognition for hard work and dedication

The Ideal Candidate:

You’ll be a confident communicator with a keen eye for detail and a passion for delivering excellent service. About you:

Previous experience in a hire desk, rental coordination, or customer service role
Knowledge of the construction or plant hire industry preferred
Strong organisational and time management skills
Excellent telephone manner and interpersonal skills
Proficient in Microsoft Office and hire management systems (e.g. Syrinx or similar)
Ability to work calmly under pressure and juggle multiple tasks
Proactive and problem-solving approach to work
Must be able to effectively plan and coordinate vehicle routes, ensuring timely deliveries and collections while considering traffic, road conditions, and client requirements

If you're ready to take control of your career, apply now and become an integral part of this growing business!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.

Other suitable skills and experience include Hire Coordinator, Rental Desk Administrator, Hire Desk Operative, Hire Controller, Equipment Coordinator, Plant Hire Administrator, Service Controller, Customer Service Coordinator, Transport Administrator, Construction Administrator