Internet Support Engineer

Pin icon LS14 Leeds
Pound Sterling icon £25,000 - £35,000 per annum depending on experience
Clock icon Permanent
Calendar icon 14 Jun 2024
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Could you be our Leeds based client’s next Internet Support Engineer? Apply now if you are eager to advance their career with a leading UK Service Provider of Voice, Data, and Cloud solutions.

Internet Support Engineer
Leeds, LS14

  • Full time, permanent
  • £25,000 - £35,000 per annum depending on experience

Please Note: Applicants must be authorised to work in the UK

Our client helps business owners establish their presence on the Internet. Their UK data centre is located in Leeds, West Yorkshire. The company has been an internet service provider since February 1998 and has seen a structured growth year on year since then. As technology has developed and advanced, so has the business, meaning that they are always one step ahead of the game and can always provide the very best of the latest technology to benefit clients.

A fantastic opportunity has arisen for an Internet Support Engineer to join this growing Telecoms Service Provider.

About the Role

As an Internet Support Engineer, you'll play a vital role in supporting our clients and maintaining our network infrastructure. From resolving technical issues to configuring servers and network equipment, you'll be at the forefront of providing top-notch support.

Key Responsibilities:

  • Support clients via ticket systems, phone, and email
  • Install and maintain servers (OS/HW)
  • Configure various Soho equipment and Cisco devices
  • Monitor and respond to network alerts
  • Set up and maintain VoIP configurations

What you’ll need

  • Previous significant (within a year or more) commercial / production / live experience of IT Systems/Support.
  • Vlans, static and dynamic routing.
  • Enterprise Cisco, including Cisco ASA, 18/19/28/29 series routers, 29/35/37/65 series switches.
  • Voice over IP (CPE to core).
  • ADSL / SDSL / EFM / Leased Lines.
  • Email (Anti-Spam/Relay). 
  • Web hosting/control panels.
  • Knowledge of one or more server operating systems (Windows, Linux etc).
  • General PC/Server hardware knowledge (swapping drives, PSUs, memory).
  • Understanding of common protocols (FTP, HTTP, SMTP).
  • TCP/IP (and essential tools - traceroute, ICMP etc).


  • Competitive salary of £25,000 - £35,000, experience dependent
  • Company phone and broadband
  • Training opportunities
  • Friendly working environment
  • Telephone and desk provided
  • Career progression opportunities

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include Engineer, Engineering, IT Engineer, IT Support Engineer, IT Support Technician, IT Technician, CCNA/CCNP, SME, Cisco, ADSL, SDSL, EFM, IT, Vlans, FTP, HTTP, SMTP, TCP/IP, Systems Support, Windows, Linux.