Exciting IT Application Support Analyst role with international travel, competitive salary (£42k–£45k), and career development opportunities in a growing, innovative IT company.

IT Application Specialist
Fleet, Hampshire (with international travel)

Full time, permanent (40 hours, Monday – Friday)
60% shifts: 08:30 – 18:00 & 40% shifts: 12:00 – 20:00
Occasional weekend work required
£42,000 – £45,000 per annum

Please Note: Applicants must be authorised to work in the UK

Labyrinth has grown significantly in recent years by providing honest, efficient, and forward-thinking IT support. We are passionate about transforming the reputation of the IT services industry and driving real change. As part of our team, you’ll enjoy an excellent work culture, access to cutting-edge technologies, and the chance to make a measurable impact.

The Role

This is an exciting and varied role for an ambitious IT Application Support Analyst. You’ll play a pivotal part in managing internal cloud platforms, supporting our clients, and driving process automation. With a mix of customer-facing responsibilities and technical challenges, no two days will be the same.

Key Responsibilities:

Handle incoming support calls, logging and updating service tickets
Provide remote and international on-site support using Genesis software
Deliver installation, configuration, and training for new clients
Troubleshoot application, reporting, and connectivity issues
Carry out routine system maintenance
Build custom automation workflows using APIs, Rewst, Halo PSA, and more
Optimise internal cloud platforms to enhance efficiency and reduce errors
Collaborate on projects and update client documentation
Ensure SLA response and resolution targets are met
Provide outstanding customer service at all times

Benefits

£42,000 – £45,000 salary
Funded training and professional certifications
20 days holiday + bank holidays (increasing to 25 days with service)
Flexible home-working for late shifts (post-probation)
Opportunities to travel internationally for training and client support

The Ideal Candidate

We’re looking for a motivated, detail-oriented self-starter with excellent communication skills and a passion for IT solutions. You should have at least two years’ IT or application support experience and the technical expertise to hit the ground running. About you:

2+ years troubleshooting hardware/software issues
2+ years in customer-facing IT support
Microsoft SQL Server experience
Windows Operating Systems knowledge
Networking skills (TCP/IP, UDP, VLANs, Wireshark, Netstat, etc.)
Automation experience and exposure to APIs
Telecommunications knowledge (desirable)
RF troubleshooting (P25, TETRA, DMR LMR) (desirable)
Full UK driving licence(desirable)
Industry certifications (CompTIA, Microsoft, CCNA, etc.) (desirable)

This is a fantastic chance to grow your career with a company that truly invests in its people.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include IT Support Engineer, Application Support Specialist, Systems Support Analyst, Technical Support Engineer, Service Desk Analyst, Cloud Support Engineer, IT Systems Administrator, Technical Consultant, Infrastructure Support Analyst, IT Solutions Engineer.