IT Field Engineer

Take the next step in your IT career in an exciting, client-facing role! Join a growing London-based IT support company as an IT Field Engineer, where you’ll develop your skills, gain certifications, and work with a wide range of technologies.

IT Field Engineer
City of London & West London

• Full time, 40 hours per week (Monday- Friday, 8:30am – 6pm)
• Permanent position
• £38,000 per annum

Please Note: Applicants must be authorised to work in the UK

Labyrinth is a fast-growing IT support business, known for its honest, efficient, and professional approach. With clients across sectors such as law and finance, we pride ourselves on delivering exceptional service. This is a fantastic opportunity to join our dedicated team, develop your technical skills, and play a key role in shaping the reputation of IT support in the UK.

The Role

As an IT Field Engineer, you will split your time between our City of London office and client sites, with around 50% of your time based at a key client in Chiswick. You’ll provide on-site and remote support, working across a wide range of technologies while delivering outstanding customer service.

Key Responsibilities:

• Carry out scheduled and reactive support visits for clients, providing desktop-level support
• Manage helpdesk calls, deliver remote support, and update service tickets
• Perform routine maintenance on client systems
• Set up new users and computers for client organisations
• Assist with IT projects and deployments
• Communicate clearly and professionally with clients, providing updates and maintaining high service standards
• Ensure ticket SLAs are met and documentation is updated
• Support installation of data cables, access points, and network devices (desirable but not essential)

Benefits:

• £38,000 annual salary
• Funded training and professional certifications
• 20 days annual leave plus bank holidays (increasing by 1 day each year up to 25 days)
• Great company culture with supportive colleagues
• Opportunities to work with a variety of technologies across diverse industries

The Ideal Candidate

We are looking for a motivated self-starter with strong communication and organisational skills. The successful candidate will have:

• Minimum 1 year of IT support experience at 2nd Line/Desktop level
• Experience with Microsoft 365 (Admin Tenant)
• Proficiency in Windows 10/11 and Microsoft Office
• Basic networking knowledge
• Hands-on experience with IT hardware and tools
• Excellent written and verbal communication skills
• GCSE (or equivalent) in Maths and English (essential)
• Relevant certifications (e.g. CompTIA Network+, Microsoft) – advantageous but not required

If you’re ready to take your IT career to the next level, we’d love to hear from you.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include IT Support Engineer, Desktop Support Engineer, 2nd Line Support Engineer, Field Service Engineer, Technical Support Analyst, Infrastructure Support Engineer, Helpdesk Engineer, Network Support Engineer, Systems Support Engineer, IT Technician.