Join Truespeed, a fast-growing regional full-fibre network provider, and play a key role in keeping our customers connected.
Senior Network Operations Engineer
Bath, BA2
- Full time, permanent position
- £55,000 - £65,000 per annum
Please Note: Applicants must be authorised to work in the UK
At Truespeed, we’re building more than just a network - we’re creating a future where homes and businesses have access to world-class fibre broadband. As a fast-growing altnet, we’re disrupting the industry by putting customers first and rolling out connectivity where it’s needed most. Join a collaborative, forward-thinking team where your expertise will help shape the future of digital infrastructure.
The Role
As a Senior Network Operations Engineer, you’ll take technical ownership of our live network operations, ensuring stability, resilience, and continual improvement. You’ll be a hands-on problem solver and trusted advisor, proactively identifying issues before they impact customers, guiding network improvements, and supporting junior engineers with your expertise.
This is a senior-level role, sitting at the heart of our operations, with opportunities to act as the operational design authority, contribute to the network roadmap, and deputise for the Network Operations Manager when required.
Key Responsibilities:
- Ensure the day-to-day smooth operation of the Truespeed network and its interconnections
- Implement and support network monitoring tools and automation solutions to drive efficiency
- Proactively monitor, troubleshoot, and resolve complex network issues, conducting root cause analysis and creating PIRs
- Validate and review network designs and proposed changes, ensuring resilience and scalability
- Collaborate closely with the design authority on roadmap development and change management
- Lead capacity planning, ensuring resources and infrastructure meet customer activation and service resilience demands
- Act as technical mentor to the engineering team, providing training and guidance
- Support vendor engagement, procurement of network hardware/software, and network improvement projects
- Deliver clear technical documentation, procedures, diagrams, and reports
- Participate in the 24/7 on-call rota, supporting incident response and field engineering teams
- Deputise as cover for the Network Operations Manager when needed
- Put the customer first in all actions, driving service excellence and continual improvement
Why Join Us?
- Be part of an innovative altnet disrupting the broadband industry
- Work with cutting-edge fibre and IP technologies
- Take on a role with real influence over the network roadmap and operations
- Competitive salary, and on-call allowance
- Opportunities for career growth in a fast-scaling business
- Life insurance (4x salary)
- Private healthcare
- Health, lifestyle & financial wellbeing perks (including 24/7 online GP
What You’ll Bring:
- A customer-first mindset with a relentless focus on service quality
- Proven experience working in an ISP, altnet, or data centre environment
- Deep expertise in network infrastructure, hardware, and software, including staging, testing, and troubleshooting
- Strong knowledge of optical Ethernet, IP transmission, and routing (ISIS, BGP)
- Solid understanding of FTTH optical fibre technology and associated performance challenges
- Familiarity with major network vendors and their platforms
- Experience with automation tools to streamline operations
- Ability to communicate complex technical concepts to technical and non-technical audiences alike
- Leadership skills with experience mentoring and developing network engineers
- Team player with a proactive, can-do attitude and ability to work autonomously when needed
- Desirable: CCNA/CCIE (or equivalent) certification
Apply today and be part of our mission to connect communities with broadband they can trust.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Network Engineer, Network Operations Engineer, Senior Network Engineer, Network Specialist, Network Infrastructure Engineer, Network Analyst, ISP Engineer, Fibre Network Engineer, Data Centre Engineer, IP Network Engineer.
