Step into a dynamic Service Delivery Coordinator role where you’ll work closely with engineers, customers, and colleagues to ensure smooth operations, excellent service, and compliance at every level.

Service Delivery Coordinator
Coventry Head Office or Shepshed Office

Full time, permanent position (42.5 hours per week)
Competitive salary + benefits package

Please Note: Applicants must be authorised to work in the UK

Avansys LLP is the brand owner of Fixfire®, Leading Edge Products & Electrospa and provides Life & Property Protection and innovative products for the built environment. With offices in Coventry (West Midlands) and Coalville (East Midlands) Fixfire® serves an established customer base operating across a diverse range of industries and environments. The business is on a strong growth trajectory and achieves success through innovation and offering solutions that are often different and better than the competition.

Clients range from SMEs through to FTSE100 companies, and cover systems such as Fire Alarms, Fire Extinguishers, Access Control, CCTV and Nurse Call systems.

The Role

This is an exciting opportunity for a proactive and organised coordinator who thrives on building strong relationships and ensuring service excellence.

Key Responsibilities:

Act as first point of contact for customers, creating schedules of work, arranging and coordinating planned and reactive visits
Allocate work to engineers and contractors, ensuring they have the resources, schedules, materials and H&S documentation needed
Track and report on job progress using the Service Management system
Process engineer reports, ensuring accuracy, compliance, and timely follow-up
Raise and submit invoices with attention to accuracy and fairness
Assist with remedial quotations and support the Compliance Team as required
Build strong customer relationships, attending meetings (face-to-face or virtual) where needed
Respond to calls, emails, and communication channels professionally
Provide management reports to the Service Delivery Manager
Deliver general administration and support as needed

Benefits

At Fixfire®, we value and invest in our people. In return for your contribution, you will enjoy:

Competitive remuneration package
Ongoing training and career development opportunities
Support from a friendly and collaborative Service Delivery team
The chance to work with a company that has been trusted for almost 50 years

The Ideal Candidate

We are looking for a confident and motivated professional with excellent organisational and communication skills, who enjoys working with both people and systems. About you:

Strong organisational skills with the ability to manage multiple tasks
Excellent verbal and written communication skills
A proactive, positive, and adaptable approach
Confidence in decision-making with the willingness to seek support when needed
Attention to detail and accuracy in all work
IT literacy, particularly in Excel, Outlook, and Word

If you’re ready to take on a key coordination role with real responsibility and the opportunity to make a difference every day, we’d love to hear from you.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Operations Coordinator, Scheduling Coordinator, Service Desk Coordinator, Customer Service Coordinator, Field Service Administrator, Maintenance Scheduler, Contracts Coordinator, Office Manager, Facilities Coordinator, Service Operations Support