Night Service Desk Lead

Join our client’s team as a Night Shift Lead – take the next step in your IT career, leading a dedicated support team on a 24/7 service desk, with excellent training, benefits, and career progression.

Service Desk Night Shift Lead
Cirencester Office Park

• Full time, permanent (night shift)
• £34,000 per annum
• Great benefits!

Please Note: Applicants must be authorised to work in the UK

Our client delivers innovative Digital, Network, and Cloud solutions to market-leading businesses across the UK. Since 2006, they have been designing scalable infrastructures that help organisations grow with confidence. Their collaborative culture empowers employees to think creatively when resolving challenges, while providing full training, development courses, and a supportive environment to thrive. Customer satisfaction is at the heart of everything they do, which is why their 24/7 service desk is trusted to keep thousands of devices and networks running smoothly.

The Role

Our client is seeking a proactive Night Shift Lead to join their IT Service Desk team. As part of the dedicated night shift, you will oversee a small team within the wider 24/7 operations.

Key Responsibilities:

• Lead and support 1st line service desk engineers to meet performance targets
• Act as the first point of technical escalation during the night shift
• Manage shift schedules, workloads, and tasks
• Provide IT helpdesk support, from password resets to complex troubleshooting
• Monitor systems for outages and resolve issues using industry-standard tools
• Oversee hardware builds, installations, and data backups
• Manage service requests and incidents through ServiceNow
• Support large-scale IT rollouts and patch management
• Contribute to maintaining ISO certification compliance

Benefits:

• Company pension contributions
• Annual bonus scheme
• Private healthcare
• Ongoing training and development opportunities
• Positive, collaborative working environment
• Regular staff events

The Ideal Candidate

Our client is looking for someone with strong technical knowledge and proven experience in IT support, with the confidence to take on leadership responsibilities. About you:

• Previous experience in an IT support or service desk role
• Leadership experience at any level, with the ability to guide a small team
• Strong written and spoken communication skills
• Good knowledge of Windows desktop operating systems and applications
• Understanding of Windows Server, Active Directory, and networking (beneficial but not essential)
• Ability to prioritise, stay organised, and work independently during night shifts
• A proactive, enthusiastic, and adaptable approach
• Ability to pass BPSS checks

This is a fantastic opportunity to join a forward-thinking company with ambitious growth plans, where you can truly make an impact.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You may be contacted directly by the Employer should our client wish to move forward with your application. 

Other suitable skills and experience include Service Desk Supervisor, IT Team Leader, IT Support Manager, Helpdesk Team Lead, Technical Support Supervisor, Desktop Support Lead, IT Shift Manager, IT Operations Lead, 1st Line Team Leader, IT Service Desk Manager.