Are you an experienced 1st Line Support Engineer looking for your next career challenge?

Based in or within commuting distance of St. Helens?

Don't miss this opportunity to join this small, supportive team dedicated to the delivery of exceptional IT services to small businesses!

Support Engineer
St. Helens, WA10

Full Time, Permanent
£25,000 - £28,000 per annum dependent on experience
Located in the town centre, just 5 mins from the station and bus stops

Please Note: Applicants must be authorised to work in the UK.

Our client is seeking a friendly First Line Support Engineer to join their team and assist in delivering exceptional IT services to small businesses.

As a 1st Line Support Engineer, you’ll have the opportunity to work with cutting-edge technologies and be part of a team of like-minded professionals who share your passion for all things tech.

You will play a key role in helping (usually non-IT) end users with their phone and email queries, and escalating more technical or complex concerns to other team members.

If you are a true IT geek at heart and would love to work in a small tech team where you can learn and grow, our client wants to hear from you! Join them on their mission to revolutionise IT services for small businesses and take your career to new heights.

The Role

Be the first person a client speaks with by phone or email about their IT help/support needs.
And then provide the remote technical support the end user needs so that operational problems and queries are diagnosed and resolved as quickly as possible.
Learn quickly how to identify when tickets need escalating to other team members.
Manage a busy workload of service desk/IT support tickets.
Ensure service requests and projects are completed on time and service desk tickets are resolved in line with agreed service levels.
Learn and develop your IT skills including furthering your knowledge of Windows (Desktop and Server), Office 365 and Microsoft Azure.
Onsite support and installation of hardware and software.
Develop your knowledge and skills so that you are able to specify, recommend, provide, configure, and implement many varied items of equipment including desktops, servers, printers etc. and supporting software in accordance with client requirements.

About You

If you to have the following experience and personality traits you will thrive as the team’s new 1st Line Support Engineer:

Hands-on experience of Windows (Desktop and Server), Office 365 and Microsoft Azure.
6-12 months experience in an IT-related role.
Good communication skills - written, face to face and an excellent phone manner.
Good team player and a great person to have on the team.
An attention to detail and excellent organisational skills.
Full UK Driving License (desired).

If you love a big open-floor office and a huge team, this isn’t for you. The ideal candidate is someone who loves being an integral part of an established yet small, growing company.

This is an in-person role, primarily office-based but occasional site visits will be required, for which use of a company vehicle will be provided in most instances.

Benefits:

£25,000 - £28,000 dependent on experience.
Training and professional development opportunities.
Located in the town centre, just 5 mins from the station and bus stops.
Regular social events.
25 days holiday
Company Polo shirts provided
Work within a small, supportive, and friendly team.
Tea and coffee provided and breakfast meetings.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

Please Note: Applicants must be authorised to work in the UK.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.

Other suitable skills and experience include: IT Support Engineer, Service Desk Analyst, Technical Support Specialist, Help Desk Technician, IT Technician, Desktop Support Engineer, IT Systems Support, IT Administrator, Network Support Engineer, and IT Service Engineer.