Join Truespeed as a Technical Advisor and shape the future of broadband while growing your career! We’re looking for a tech-savvy problem-solver to deliver exceptional customer support and drive connectivity across the South West.

Technical Advisor
Bath, BA2

Full time, permanent (40 hours per week)
£28,500 per annum

Please Note: Applicants must be authorised to work in the UK

At Truespeed, we’re more than a broadband provider - we’re a community builder. Our mission is to transform connectivity across the South West by delivering reliable, future-proof broadband to homes and businesses. We also give back by providing free broadband to schools and community hubs, ensuring nobody gets left behind in the digital age.

The Role

As a Technical Advisor, you’ll be the go-to expert for colleagues and customers. You’ll provide 2nd line technical support, troubleshoot broadband, VoIP, and Wi-Fi issues, and support our installation engineers to keep homes and businesses connected.

Key Responsibilities:

Providing 2nd line phone and ticket escalation support for both residential customers and the Customer Service team
Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues
Using internal systems to diagnose faults, support repair processes, and manage configuration changes
Assisting Installation Engineers with broadband and phone service activations and fault resolution
Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting
Proactively developing your own technical knowledge through best practice forums, external workshops, and seminars

What we offer

At Truespeed, we value our people and reward them with a great package, including:

Life insurance (4x salary)
Private healthcare
25 days holiday + bank holidays
Pension scheme
Access to a full suite of employee benefits covering health (including 24/7 online GP service), lifestyle, and financial wellbeing
Ongoing training, development, and opportunities for career progression as we continue to grow

The Ideal Candidate

We’re looking for a proactive, customer-focused individual with a strong technical background. You’ll thrive in a fast-paced environment, bringing energy and expertise to every interaction. About you :

Experience in 1st and 2nd line technical support, resolving issues directly with customers
Knowledge of broadband and VoIP technologies, with experience diagnosing network and Wi-Fi issues
Strong problem-solving skills with the ability to explain technical solutions clearly
Excellent written and verbal communication skills
Good organisational and time management skills, with a flexible approach
A positive, can-do attitude and eagerness to learn

If you’re ready to make an impact and grow your career in technical support, we’d love to hear from you!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Technical Support Specialist, IT Support Advisor, Network Support Engineer, Service Desk Analyst, Helpdesk Technician, Broadband Support Specialist, VoIP Support Engineer, Customer Technical Advisor, Connectivity Support Engineer, Telecoms Support Specialist.