Are you passionate about providing exceptional technical support in the electrical industry? This is your opportunity to work with a leading provider of electrical circuit protection solutions while enjoying a supportive, family-oriented environment.

Technical Support Officer (Electrical)
Daventry, Northamptonshire, NN11 8QH – office based

Full time, permanent
Circa £45,000 per annum
Excellent benefits package

Please Note: Applicants must be authorised to work in the UK

Doepke UK Ltd is a renowned leader in electrical circuit protection, with a strong heritage rooted in German excellence. As a family-owned company, we are committed to innovation and upholding high standards in every aspect of our business. We prioritise the well-being of our employees, ensuring a workplace that promotes growth, collaboration, and a healthy work-life balance.

The Role

As a Technical Support Officer, you'll be key in delivering first-class technical assistance to our clients. You'll be the go-to person for resolving issues and providing expert advice on our range of electrical protection products.

Key Responsibilities:

Provide technical support and troubleshooting assistance for electrical circuit protection products
Assist customers with product selection, installation, and operation queries
Collaborate with engineering and sales teams to resolve complex technical issues
Create and maintain technical documentation, including user guides and FAQs
Conduct product training and demonstrations for clients and internal staff
Process technical support requests through various channels (phone, email, and chat) and ensure timely resolution
Stay updated on industry trends, product updates, and technological advancements

Benefits:

Generous salary package
Pension contribution
Free private medical insurance
Death in service cover
25 days of holiday per year

The Ideal Candidate:

You are an experienced professional in the electrical industry with a strong technical background and excellent communication skills. You will have:

Proven experience in the electrical industry, with a focus on circuit protection
Strong understanding of electrical principles and product functionality
Excellent communication skills, with the ability to simplify complex technical information
Problem-solving aptitude and attention to detail
Proficient in using technical support tools and software
Ability to work independently and collaboratively within a team
Relevant technical certifications or qualifications in electrical engineering or related fields or previous experience in a technical support or customer service role is preferred.

Doepke UK Ltd is where technical expertise meets a nurturing work environment. Apply today and become a part of a company that values both innovation and its people!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Technical Support Specialist, Electrical Engineer, Customer Support Engineer, Field Service Engineer, Electrical Technician, Circuit Protection Specialist, Help Desk Technician, Technical Advisor, Electrical Product Trainer.

Electrical Technical Officer