Telesales Case Manager

Join our team as a Telesales Case Manager – enjoy a competitive £30k salary, career growth opportunities, and a supportive, professional working environment.

Telesales Case Manager
London, EC1N 8EH

• Full time, permanent
• £30,000 per annum

Please Note: Applicants must be authorised to work in the UK

Fraser & Fraser is a well-established, forward-thinking professional services firm with a proud history of delivering exceptional results. Specialising in probate genealogy and asset recovery, we combine expert knowledge, cutting-edge technology, and a collaborative approach to ensure the highest level of service. Our dedicated team works closely with clients across the UK and internationally, delivering solutions with integrity, precision, and care.

The Role

We are seeking a motivated and results-driven Telesales Case Manager to join our team. You will play a key role in engaging potential clients, managing cases from initial contact through to resolution, and ensuring every interaction reflects our high standards.

Key Responsibilities:

• Make outbound calls to potential clients to introduce our services
• Manage assigned cases, from first enquiry to completion
• Maintain accurate and up-to-date case records
• Build strong client relationships through professional communication
• Liaise with solicitors, beneficiaries, and other stakeholders
• Meet and exceed agreed sales and performance targets
• Follow company processes and compliance guidelines

Benefits

• Central London location
• Competitive salary package
• Company pension scheme
• Cycle to work scheme
• Sick pay
• Company events and training opportunities
• Supportive, collaborative workplace culture
• Opportunity to work on a high-impact project
• Professional development opportunities

The Ideal Candidate

You will be a confident communicator with excellent organisational skills, able to manage multiple cases while building positive client relationships. About you:

• Has previous telesales, case management, or account management experience
• Our current database is SAP, experience with this platform would be beneficial
• Thrives in a target-driven environment
• Possesses excellent verbal and written communication skills
• Is confident using CRM systems and Microsoft Office
• Has a proactive and solution-focused approach
• Can work independently and as part of a team

If you’re ready to take on a challenging yet rewarding role with a company that makes a real difference, we’d love to hear from you.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Case Handler, Customer Account Manager, Inside Sales Executive, Probate Case Manager, Business Development Executive, Client Relationship Manager, Heir Hunter, Legal Case Coordinator, Sales Consultant, Estate Administrator.