Training and Operations Coordinator

Are you highly organised, detail-orientated, and confident in liaising with clients and team members? If you love scheduling, diary management, and keeping things running smoothly, we want you to be part of Definition!

Training Coordinator and Operations Assistant
Leeds or London (Hybrid)

• Full time or part-time (flexible working available)
• Permanent position
• Salary of £27,000 FTE

Please Note: Applicants must be authorised to work in the UK

Definition is one of the UK’s top independent agencies, formed by brand, marketing, and communications specialists who make an unforgettable impact inside and outside organisations.

We deliver world-class training in presenting and storytelling - both in-person and virtually - to major global clients, including household names. Now, we’re looking for a Training Coordinator & Operations Assistant to help us manage our training sessions and support our finance and operations team.

The Role

We need someone who thrives on organisation and enjoys working closely with people. In this role, you'll be the key point of contact for training bookings and administrative support.

Key Responsibilities:

• Manage our training inbox – handle client queries promptly and professionally.
• Schedule training sessions – liaise with clients and our team to book training and arrange travel where necessary.
• Diary management – keep calendars up-to-date and ensure seamless coordination.
• Office administration – assist with IT coordination and general admin tasks.

Perks & Benefits

We value our team and offer a fantastic package:

• Flexible working – Hybrid options available in Leeds or London.
• 26 days holiday – including your birthday and 3 days at Christmas.
• Competitive pension – 5% employer contribution via salary sacrifice.
• £100 per month – Spend on wellbeing activities.
• £100 per year – Use on books or courses to enhance your skills.
• Salary sacrifice schemes – Cycle to work & electric car options.
• Annual season ticket loan – Travel made easy.
• Eye test reimbursement – One test per year covered.
• £40 birthday treat – Spend it on whatever you like!
• Employee referral bonus – £1,234 for referring experienced hires.
• Life insurance – 3x salary paid to dependants.

The Ideal Candidate

You’ll be great at organisation and confident in talking to both clients and colleagues. We’re looking for someone with:

• A teamwork mindset – comfortable collaborating with teams across the business and with our clients.
• Energy & enthusiasm – a proactive approach to getting things done quickly and efficiently.
• Strong professionalism – you’ll be interacting with senior executives globally, so you’ll need to be both friendly and professional.
• Tech-savviness – experience managing diaries and using IT systems effectively.
• Great attention to detail – a keen eye for accuracy and thoroughness.

Let’s build something great together - apply today and help us shape the future of training and operations at Definition!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Training Coordinator, Training Administrator, Learning & Development Coordinator, Operations Assistant, Scheduling Coordinator, Office Administrator, Executive Assistant, Training & Events Coordinator, Client Services Coordinator, PA, Business Support Assistant.