Are you an experienced ICT professional looking for a rewarding role where you can use your technical skills to support life-saving services? Nottinghamshire Fire & Rescue Service (NFRS) is looking for an ICT Technical Analyst (Network and Communications) to provide critical support to our ICT infrastructure, ensuring our systems remain operational 24/7.

ICT Technical Analyst (Network and Communications)
Sherwood Lodge, Arnold, Nottingham, NG5 8PP

37 hours per week (Monday – Friday)
Fixed term contract for 6 months
Grade 6: £37,938 - £41,511

Please Note: Applicants must be authorised to work in the UK

Nottinghamshire Fire & Rescue Service plays a vital role in keeping the community safe, providing emergency response and prevention services across the county. Our ICT team is crucial in supporting the Service’s mission by maintaining robust, secure, and efficient technology systems. We operate in a fast-paced and dynamic environment, where teamwork, technical expertise, and problem-solving are at the heart of what we do.

The Role

As an ICT Technical Analyst, you will play a key role in maintaining and supporting NFRS’s ICT infrastructure and Joint Service Control systems. Your work will ensure our teams have the technical resources they need to respond to emergencies efficiently.

Key Responsibilities:

Provide technical support across NFRS, ensuring seamless operation of ICT systems, networks, and applications
Maintain stability, availability, and security of critical infrastructure
Resolve incidents, problems, and service requests in collaboration with the ICT Service Desk and external partners
Support the ICT Service Delivery Manager in planning, implementing, and maintaining ICT infrastructure
Participate in the on-call technical support rota, providing 24/7 coverage for emergency support when required

Why NFRS?

Agile Working – NFRS has an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility.
Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We also support part time working.
Annual Leave - 27 days of annual leave per year plus bank holidays.
Pension – Access to a public service defined benefit pension scheme.
Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on-site gym.
Blue Light Card – working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.

Experience/Qualification

Thorough understanding of ICT technologies, hardware and software used within a muti-site business network environment.
Experience in a medium sized multi-site organisation providing ICT support.
Excellent communication, team working and problem-solving abilities.
Educated to degree level (or equivalent experience) in Computer Science (or equivalent).

If you have the skills and experience to make a real impact in this role, we want to hear from you! Join us in keeping Nottinghamshire communities safe through innovative ICT support.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and you will be directed to the company website where you will be able to submit an application form.

Closing date: Sunday 6th April 2024

Interview date: Wednesday 16th & Thursday 17th April 2024.

You must be authorised to work in the UK. No agencies please.

Further Information

We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our workforce. We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce. We are also proud of being recognised as a ‘Gold’ employer for our Armed Forces Covenant commitments.

NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Applicants must have been a resident in the UK for the last 3 years to be eligible for a Police Vetting check.

Please note that CVs will not be accepted in place of application forms.

Other suitable skills and experience include Network Support Engineer, ICT Infrastructure Analyst, Systems Support Specialist, IT Network Engineer, Technical Support Engineer, ICT Operations Analyst, IT Systems Administrator, Network Security Analyst, IT Service Desk Engineer, Infrastructure Support Specialist.